Event Sales Policy Attendees and Vendors

Terms and Conditions of Sale & Liability

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Cedilia Holding Company Pty Ltd t/a Celestial Festival and Celestial Events (ABN 25 651 728 399)(“Celestial Festival”) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the “Seller”). In providing these services, Celestial Festival uses Eventbrite eventbrite.com for ticket sales (the “Site”).
Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Celestial Festival, you agree to be bound by these Terms and Conditions and Liability.

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These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

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Variation to Terms and Conditions
Celestial Festival may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

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Additional Seller Terms and Conditions
Each Celestial Festival ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on Celestial Festival’s website and at Celestial Festival agents and outlets at the time of purchase. The Seller’s Terms are also available from Celestial Festival on request.

General Terms and Conditions
Celestial Festival acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Celestial Festival otherwise has no liability to you.

Without limiting other remedies, Celestial Festival may limit, suspend or terminate the Celestial Festival account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, Celestial Festival may limit, suspend or terminate the Celestial Festival account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.

Refunds, exchanges and replacements

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1. Celestial Festival does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Celestial Festival will only provide a refund or exchange a ticket if an event is cancelled, or significantly relocated by the Seller (and you cannot or do not wish to attend the significantly relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;
 

2. If an event is cancelled, or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither Celestial Festival nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
 

3. Celestial Festival will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Celestial Festival may charge a reasonable fee for the replacement of tickets. Celestial Festival may not replace tickets where seating is unallocated (general admission tickets);
 

4. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

Variations to performances or events
1. The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
Conditions of entry

Admission to an event is subject to the Seller’s Terms.  In particular, the following form part of the Seller’s terms unless otherwise specified:
1. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
 

2. You may be required to submit to a search of your person and/or possessions before entering the event.
 

3. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Celestial Festival to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation.
 

4. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
 

5. You are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
 

6. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases.
 

Authenticity and validity of tickets
1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Celestial Festival or other authorised points of sale.
Resale of tickets & scalping
1. Tickets may not, without the prior written consent of Celestial Festival and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Celestial Festival will use reasonable efforts to notify you of such action.
SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
Collection and delivery of tickets
1. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Celestial Festival may change your delivery method to "venue collect" at its discretion.
2. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
Limitations on number of tickets purchased
1. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Celestial Festival at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
System Errors
1. While Celestial Festival takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Celestial Festival may cancel an order made as a result of any such error, although in the case of a pricing error Celestial Festival will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
 
Customer Errors
1. If an error on your behalf results in Celestial Festival reprocessing the ticket transaction at your request, Celestial Festival may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Celestial Festival by a third party.
For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Celestial Festival or refer to www.liveperformance.com.au.

Photography and Video Consent

Attendees consent to their filming and sound recording as members of the audience. By entering a Celestial Festival event site you agree to being filmed or photographed which may be used for marketing or promotional purposes.

Please be aware that by entering a Celestial Festival Event, you consent to your voice, name, and/or likeness being used, without compensation, in films and tapes for exploitation in any and all media, whether now known or hereafter devised, for eternity, and you release Cedilia Holding Pty Ltd t/a Celestial Festival Events, its successors, assigns and licensees from any liability whatsoever of any nature. Do not enter this area if you do not with to be subject to the foregoing.

Liability Disclaimer
By purchasing Celestial Festival tickets the Ticket Holder accepts that the Event Manager has no liability in respect of any personal injury or loss of personal property occasioned to or by the Ticket Holder whilst attending the events in transit to the events or from the event to the After Party venues. The Ticket Holder accepts responsibility for their own personal safety and possession of their personal property when purchasing this ticket and hereby indemnifies the Event Manager in respect of any claim, injury or loss arising by through or in connection with their transit whether by foot or other means of transport.