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Member Services Agreement
For services provided by Cedilia Holding Company Pty Ltd
(ABN 25 651 728 399)

Operative provisions

1.    Definitions and interpretation
Definitions


1.1    The following definitions apply in this agreement unless the context requires otherwise:


Authorised Third Party Disclosee means any Representative of a Disclosee to whom that Disclosee discloses Confidential Information in accordance with clause 7.


Business Day means a day (other than a Saturday, Sunday or public holiday) when banks in Brisbane, Queensland, Australia are open for business.


Charges means Membership Fees.


Claim means any claim, complaint, demand, proceeding, suit, litigation, action, cause of action or other legal recourse (whether in contract, tort, under statute or otherwise).


Confidential Information means all information relating to a party, any customer, clients, suppliers, distributors or joint venture partners, of the party and/or any of the business or financial affairs of any of them, including:
(a)    any information that is specifically designated by any of them as confidential;
(b)    any information which, by its nature, may reasonably be regarded as confidential;
(c)    any information relating to any:
(i)    agreements, arrangements or terms of trade with any existing or prospective customers, clients, suppliers, distributors or joint venture partners or other contractual counterparties;
(ii)    customers, clients, suppliers, distributors, joint venture partners, employees, technologies, products, services, proposals, market opportunities, business or product development plans, pricing, financial position or performance, capabilities, capacities, operations or processes; or
(iii)    Intellectual Property Rights,
of any of them; and
(d)    any note, calculation, conclusion, summary or other material derived or produced partly or wholly from any such information.


Copyright Act means the Copyright Act 1968 (Cth).


Corporations Act means the Corporations Act 2001 (Cth).


Default Rate means a rate of interest of 12.00% per annum.


Directory means the Member Directory showing all Members who have joined the Inner Circle Club .


Disclosee means, in respect of any particular Confidential Information, any party that has received that Confidential Information (whether directly or indirectly) from another party.


Discloser means, in respect of any particular Confidential Information, any party that has disclosed or discloses that Confidential Information (whether directly or indirectly) to another party.


Engagement has the meaning given in clause 3.1, being each individual engagement for the Company to provide specific Services to the Member.


Event of Default means any of the following on the part of the Member:
(a)    committing any material or persistent breach of this agreement;
(b)    failing to Complete the Membership Program;
(c)    failing to meet the Minimum Requirements;
(d)    repudiating or, or, in the reasonable opinion of the Company, evincing an intention to repudiate, this agreement;
(e)    if the Member is a company, undergoing a Change of Control without the prior written consent of the Company;
(f)    misleading the Company in any material way; and/or
(g)    an Insolvency Event occurring in respect of the Member.
Governmental Agency means any government or governmental, semi-governmental, administrative, fiscal or judicial body, department, commission, authority, tribunal, agency or entity whether foreign, federal, state, territorial or local.


GST has the same meaning given to that expression in the GST Law.


GST Act means A New Tax System (Goods and Services Tax) Act 1999 (Cth), as in force from time to time.


GST Law has the same meaning given to that expression in the GST Act.


Inner Circle Club means the content offered to the Members as part of the Membership Program, and contains all pre-sale event ticket offerings, the social media community, merchandise, birthday cards, book club, discounts, pre-order Celestials Craft Project, fitness challenge, Ball additions, pre-order reading retreats, and penfriend club.  
 

Insolvency Event means, in respect of a party:
(a)    where the party is an individual, that party commits an act of bankruptcy or is declared bankrupt or insolvent or that party’s estate otherwise becomes liable to be dealt with under any law relating to bankruptcy or insolvency;
(b)    where the party is a company, a resolution is passed or court order made for the winding up of that party or an administrator is appointed to that party pursuant to any relevant law;
(c)    a receiver or manager or receiver and manager is appointed to the assets or undertaking of the party or any part thereof; or
(d)    the party is otherwise unable to pay its debts as and when they fall due.
Input Tax Credit has the meaning given in the GST Law.


Intellectual Property Rights means patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, trade names and domain names, rights in get-up, rights to goodwill or to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how, trade secrets and marketing secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

 

Losses means any loss, damage, debt, cost, charge, expense, fine, outgoing, penalty, diminution in value, deficiency or other liability of any kind or character, whether:
(a)    arising in contract, negligence, tort, equity, statute or otherwise; and
(b)    it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including loss of profits or revenue, loss of goodwill or reputation, business interruption, loss of data and failure to realise any anticipated savings or benefits of any kind,
that a party pays, suffers or incurs or is liable for, including all:
(c)    liabilities on account of Tax;
(d)    interest and other amounts payable to third parties;
(e)    legal and other professional fees and expenses (on a full indemnity basis) and other costs incurred in connection with investigating, defending or settling any Claim, whether or not resulting in any liability; and
(f)    all amounts paid in settlement of any Claim.


Member means any member who has joined the Membership Program offered by the Company and who shall receive the Services offered by the Company.


Member Services Agreement means this agreement, and as varied by the Company from time to time.


Membership Fees shall have the meaning given in clause 4.1. 


Membership Program means the membership program whereby the Company offers the Members access to all content contained in the Membership Program, including but not limited to the Inner Circle Club, assets, and content.


Membership Tiers means the membership tiers which may be purchased in the Membership Program, which shall include: (a) Platinum; (b) Silver Tier, and (c) Book Club Tier. 


Minimum Requirements shall mean the minimum requirements it is expected that the Members shall achieve in respect to the Membership Program, including but not limited to compliance with the Policies and Procedures, and compliance with this agreement.


Moral Rights has the same meaning as that term has in Part IX of the Copyright Act.


Non-Solicitation Period means each period of time specified in Schedule 2.


Personal Information has the meaning given in the Privacy Act.


Policies and Procedures means the policies and procedures adopted by the Company from time to time, and which shall form part of Membership Program.


Privacy Act means the Privacy Act 1998 (Cth).


Relevant IP means all Intellectual Property Rights that the Company makes, develops, or conceives (whether alone or in conjunction with someone else) in the course of, or arising out of, the provision of the Services and/or Company’s engagement with the Member, including any Intellectual Property Rights so made, developed, or conceived:
(a)    in relation to, and contained in the Inner Circle Club, and as updated and varied from time to time; 
(b)    in relation to, and contained in the Membership Program, and as updated and varied from time to time;
(c)    in relation to, and contained in the Company Website, and in any other material and intellectual property developed by the Company in the provision of the Services, and as updated and varied from time to time;
(d)    in the course of, as a consequence of, or in relation to, the provision of the Services by the Company and/or the performance (whether proper or improper) of the Company’s duties and responsibilities to the Member under this agreement or otherwise;
(e)    as a direct or indirect result of any person’s access to any Confidential Information or Intellectual Property Rights of the Member or any of its customers, clients, or suppliers; or
(f)    in respect of any of the products or services of the Member or any of its customers, clients or suppliers, or any alterations, additions or methods of making, using, marketing, selling or providing such products or services.


Representatives means, in respect of a person, the employees, officers, consultants, agents and professional advisers of that person.


Services means the services provided by the Company to the Member under this agreement in respect of the Membership Program.


Stamp Duty means any stamp, transaction or registration duty or similar charge imposed by any Governmental Agency and includes any interest, fine, penalty, charge or other amount in respect of the above, but excludes any GST.


Start Date means the date of this agreement, being the date that the Member signs up for the Membership Program, or such other date as the parties may agree in writing.


Tax Acts means the Income Tax Assessment Act 1936 (Cth) and the Income Tax Assessment Act 1997 (Cth).


Tax or Taxation means:
(a)    any tax, levy, impost, deduction, charge, rate, compulsory loan, withholding or duty by whatever name called, levied, imposed or assessed under the Tax Acts or any other statute, ordinance or law by any Governmental Agency (including profits tax, property tax, interest tax, income tax, tax related to capital gains, tax related to the franking of dividends, bank account debits tax, fringe benefits tax, sales tax, payroll tax, superannuation guarantee charge, group or Pay as You Go withholding tax and land tax);
(b)    unless the context otherwise requires, Stamp Duty and GST; and
(c)    any interest, penalty, charge, fine or fee or other amount of any kind assessed, charged or imposed on or in respect of the above.


Works means all programs and programming and literary, dramatic, musical, and artistic works within the meaning of the Copyright Act.


Interpretation

1.2    The following rules of interpretation apply in this agreement unless the context requires otherwise:
(a)    headings in this agreement are for convenience only and do not affect its interpretation or construction;
(b)    no rule of construction applies to the disadvantage of a party because this agreement is prepared by (or on behalf of) that party;
(c)    where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
(d)    a reference to a document (including this agreement) is a reference to that document (including any schedules and annexures) as amended, consolidated, supplemented, novated or replaced;
(e)    references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to this agreement;
(f)    in each schedule to this agreement, a reference to a paragraph is a reference to a paragraph in that schedule;
(g)    a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
(h)    an expression importing a natural person includes any individual, corporation or other body corporate, partnership, trust or association and any Governmental Agency and that person’s personal representatives, successors, permitted assigns, substitutes, executors and administrators;
(i)    a reference to writing includes any communication sent by post, facsimile or email;
(j)    a reference to time refers to time in Brisbane, Queensland and time is of the essence;
(k)    all monetary amounts are in Australian currency;
(l)    a reference to a “liability” includes a present, prospective, future or contingent liability;
(m)    the word “month” means calendar month and the word “year” means 12 calendar months;
(n)    the meaning of general words is not limited by specific examples introduced by “include”, “includes”, “including”, “for example”, “in particular”, “such as” or similar expressions;
(o)    a reference to a “party” is a reference to a party to this agreement and a reference to a “third party” is a reference to a person that is not a party to this agreement;
(p)    a reference to any thing is a reference to the whole and each part of it;
(q)    a reference to a group of persons is a reference to all of them collectively and to each of them individually;
(r)    words in the singular include the plural and vice versa; and
(s)    a reference to one gender includes a reference to the other genders.


2.    Engagement as Company

2.1    The Member hereby engages the Company to provide the Services to the Member, and the Company hereby accepts that engagement and agrees to provide the Services to the Member, in accordance with the terms of this agreement.
Commencement and duration


2.2    The Company’s engagement with the Member will:
(a)    commence on the Start Date; and
(b)    continue indefinitely unless and until it is terminated in accordance with clause 11.
Nature of relationship


2.3    The Company is an independent contractor of the Member and nothing in this agreement constitutes a relationship of employer and employee, principal and agent, partnership or joint venture between the parties.


3.    Provision of the Services

3.1    It is agreed and acknowledged that the Member shall join up to the Membership Program, and accordingly, the Company shall provide access to that Membership Program and all related Services therein.
Standards and duties


3.2    The Company shall, in providing the Services, comply with the standards and duties set out in Schedule 1.


4.    Pricing and invoicing
Pricing – Membership Fees


4.1    It is hereby agreed that for the first twelve (12) months (“Initial Period”) of the Membership Program the Member shall pay a yearly Membership Fee (in advance) of $50.00 (Book Club Tier), of $100.00 (Silver Tier), and/or $250.00 (Platinum Tier) per year or in monthly payments of $4.99 (Book Club Tier), $9.99 (Silver Tier), or $22.99 (Platinum Tier).
4.2    It is agreed that the Member may:
(a)    choose to terminate the Membership Program, however, that the Member shall continue to have access to the Inner Circle Club content for the remainder of its yearly subscription after such termination; and/or
(b)    choose from the following Membership Tiers, for the following Membership Fees (paid in advance):
(i)    Platinum Tier - $250.00 per year or $22.99 per month (total commitment of $263.88);
(ii)    Silver Tier - $100.00 per year or $9.99 per month (total commitment of $119.86); or
(iii)    Book Club Tier - $50.00 per year or $4.99 per month (total commitment of $59.88). 


5.    Payment
Timing of payments
5.1    The Member must pay to the Company all other Charges properly invoiced pursuant to clause 4 in full yearly in advance, and otherwise on or before the date that is fifteen (15) Business Days after the Member’s receipt of the relevant invoice.
Method of payment


5.2    All amounts to be paid by a party to another party under or in connection with this agreement must be paid in full through Stripe, or any such payment method as reasonably nominated by the Company from time to time.
No set-off or deduction


5.3    All amounts payable under or in connection with this agreement must be paid without set-off, counterclaim, withholding, deduction or claim to a lien whatsoever, whether or not any such set-off, counterclaim, withholding, deduction or lien arises under this agreement (unless otherwise required by law).


5.4    If a party is required by law to make a deduction or withholding in respect of any sum payable under or in connection with this agreement to another party, it must, at the same time as the sum that is the subject of the deduction or withholding is payable, make a payment to the other party of such additional amount as is required to ensure that the net amount received by the other party will equal the full amount that would have been received by it had no such deduction or withholding been required to be made.
Default interest


5.5    If a party fails to pay any sum payable by it under this agreement to another party at the time and otherwise in the manner provided in this agreement, it must pay interest on that sum from the due date of payment until that sum is paid in full at the Default Rate, calculated daily on the basis of a 365-day year and compounded monthly.  Interest will accrue from day to day and will be payable on demand.  The payment of interest by a party to another party in respect of any late payment under this clause 5.5 is in addition to any other remedies that the other party may have in respect of such late payment.


5.6    If a liability of a party to another party under this agreement becomes merged in a judgement or order and the interest rate that applies under that judgement or order is lower than the Default Rate, that party must, as an independent obligation, pay to the other party, at the same time and in the same manner as the sum that is the subject of that judgement or order is to be paid, such additional interest on that sum as is required to ensure that the total amount of interest that the other party receives in respect of that liability is equal to the Default Rate.


6.    GST
Definitions regarding GST
6.1    In this clause 6:
(a)    expressions that are not defined, but which have a defined meaning in the GST Law, have the same meaning as in the GST Law;
(b)    any part of a supply that is treated as a separate supply for GST purposes (including attributing GST payable to tax periods) will be treated as a separate supply for the purposes of this clause 6; and
(c)    any consideration that is specified to be inclusive of GST must not be taken into account in calculating the GST payable in relation to a supply for the purpose of this clause 6.
Consideration is exclusive of GST


6.2    Unless expressly stated otherwise, any sum payable, or amount used in the calculation of a sum payable, under this agreement has been determined without regard to GST and must be increased on account of any GST payable under this clause 6.
Receiving Party to pay additional amount


6.3    If GST is imposed on any supply made under or in accordance with this agreement, the recipient of the supply (Receiving Party) must pay to the supplier (Providing Party) an additional amount equal to the GST payable on the supply, subject to the Receiving Party receiving a valid tax invoice, or a document that the Commissioner will treat as a tax invoice, in respect of the supply at or before the time of payment.  Payment of the additional amount will be made at the same time and in the same manner as payment for the supply is required to be made in accordance with this agreement.
Fines, penalties and interest


6.4    The amount recoverable on account of GST under this clause 6 by the Providing Party will include any fines, penalties, interest and other charges incurred as a consequence of any late payment or other default by the Receiving Party under this clause 6.
Reimbursement


6.5    If any party is required to pay, reimburse, or indemnify another party for the whole or any part of any cost, expense, loss, liability or other amount that the other party has incurred or will incur in connection with this agreement, the amount must be reduced by the amount for which the other party can claim an Input Tax Credit, partial Input Tax Credit or other similar offset.
Adjustment events


6.6    If, at any time, an adjustment event arises in respect of any supply made by a party under this agreement, a corresponding adjustment must be made between the parties in respect of any amount paid to the Providing Party by the Receiving Party pursuant to clause 6.3 and payments to give effect to the adjustment must be made and the Providing Party must issue an adjustment note.


7.    Confidentiality
7.1    Subject to clauses 7.3 and 7.4, a Disclosee must:
(a)    keep all Confidential Information confidential;
(b)    not use or exploit any Confidential Information in any way except in the proper performance of the Services in accordance with this agreement;
(c)    not disclose or make available any Confidential Information in whole or in part to any third party;
(d)    not copy, reduce to writing or otherwise record any Confidential Information except in the proper performance of the Services in accordance with this agreement (and any such copies, reductions to writing and records will be the property of the Discloser); and
(e)    ensure that any and all Authorised Third Party Disclosees:
(i)    comply with the obligations in this agreement as if each of them was a party to this agreement in the place of the Disclosee; and
(ii)    do not do, or omit to do, anything which, if done or omitted to be done by the Disclosee, would constitute a breach of this agreement by the Disclosee.


7.2    The Disclosee shall be responsible for, and liable to the Discloser in respect of, the actions or omissions of any and all of its Authorised Third Party Disclosees in relation to the Confidential Information as if they were the actions or omissions of the Disclosee.
Exceptions


7.3    The Disclosee may disclose Confidential Information to those of its Representatives who have an actual need to know the Confidential Information but only in the proper provision of the Services and performance of its duties under this agreement and provided that it informs such Representatives of the confidential nature of the Confidential Information before such disclosure.


7.4    Subject to clause 7.5, the obligations in clause 7.1 will not apply to any Confidential Information which (as shown by appropriate documentation and other evidence in the relevant Disclosee’s possession):
(a)    was already known to the Disclosee on a non-confidential basis prior to the time of its first disclosure by the Discloser to the Disclosee, unless it came to be so known as a direct or indirect result of having been:
(i)    unlawfully obtained by the Disclosee, whether from a third party or otherwise; or
(ii)    received by the Disclosee from a third party that owed a confidentiality obligation to the Discloser in respect of that information at the time of such receipt, in circumstances in which the Disclosee knew, or ought reasonably to have known after due enquiry, that the third party owed that confidentiality obligation to the Discloser;
(b)    is or becomes generally available to the public, unless it became so generally available as a direct or indirect result of having been disclosed by any person:
(i)    in circumstances that constitute a breach of this agreement by the Disclosee (for the avoidance of doubt, including any breach by the Disclosee of its obligations under clause 7.1(e) to ensure that its Authorised Third Party Disclosees comply with the obligations in this agreement as if they were parties to this agreement in the place of the Disclosee); or
(ii)    that owed a confidentiality obligation to the Discloser in respect of that information at the time of such disclosure, in circumstances in which the Disclosee knew, or ought reasonably to have known after due enquiry, that the person owed that confidentiality obligation to the Discloser;
(c)    is, after the time of its first disclosure by the Discloser to the Disclosee, lawfully received by the Disclosee from a third party and the Disclosee reasonably believed, after due enquiry, that the information was not so received as a direct or indirect result of a breach by any person of a confidentiality obligation owed to the Discloser;
(d)    is required by law or court order to be disclosed, provided that the Disclosee must:
(i)    promptly notify the Discloser in writing in advance of any such disclosure, if reasonably practicable; and
(ii)    reasonably assist the Discloser in obtaining confidential treatment for, or avoiding or minimising such disclosure of, the relevant Confidential Information to the extent reasonably requested by the Discloser;
(e)    is independently developed by the Disclosee without any direct or indirect use of, reference to, or reliance on any Confidential Information; or
(f)    is authorised for release or use by the written pre-approval of the Discloser but only to the extent of such written pre-approval.


7.5    The exceptions in clause 7.4 shall not apply to any specific Confidential Information merely because it is included in more generally non-confidential information, nor to any specific combination of Confidential Information merely because individual elements, but not the combination, are included in non-confidential information.


8.    Non-disparagement and Reputation
8.1    Subject to clause 8.2, on and from the date of this agreement, the Member must not:
(a)    make, express, transmit, speak, write, verbalise, or otherwise communicate in any way (directly or indirectly, in any capacity or manner) any remark, comment, message, information, declaration, communication or other statement of any kind (whether verbal, in writing, electronically transferred or otherwise) that might reasonably be construed to be critical of, or derogatory or negative towards, the Company or any Representative of the Company, or in respect to the Membership Program or the Inner Circle Club; or
(b)    cause, further, assist, solicit, encourage or knowingly permit any other person to do so, or support or participate in any other person doing so,
and must take all reasonable steps to prevent its Representatives from doing so.


8.2    Clause 8.1 shall not prohibit any party from making any statement or disclosure as required by law or court order, provided that such party must:
(a)    promptly notify the other party in writing in advance of any such statement or disclosure, if reasonably practicable; and
(b)    reasonably assist the other party in obtaining confidential treatment for, or avoiding or minimising the dissemination of, such statement or disclosure to the extent reasonably requested by any party.


8.3    The Member hereby agrees and acknowledges that at all times it must:
(a)    Comply with this agreement; 
(b)    Meet the Minimum Requirements;
(c)    Keep the Company, its Representatives, the other Members, and the Membership Program in good repute, and work faithfully to ensure the ongoing and continuous good reputation and goodwill of the Membership Program. 


8.4    It is acknowledged that, at its sole discretion, the Company may:
(a)    Choose not to renew any Member Certification; and/or
(b)    Immediately terminate any Membership in the event that the Member has failed to meet the Minimum Requirements, or otherwise breached the warranties set out in clause 8.3 above.


9.    Intellectual Property
9.1    The parties agree that all Relevant IP will be owned by, and vest in, the Company.
Purchased Services


9.2    The Member acknowledges and agrees that purchasing the Inner Circle Club subscription by the Member forms part of this agreement, and hereby acknowledges and agrees that the purchase of such good and/or services:
(a)    Provides the Member with a non-exclusive, non-transferable, non-sublicensable, licence to use the Platform worldwide; and
(b)    to use and licence the Relevant IP whilst the Member remains a Member of the Membership Program.
Assignment


9.3    The Member hereby assigns, transfers, and conveys to the Company all current and future right, title and interest in all Relevant IP and acknowledges that all future Relevant IP will vest in the Company on and from creation.
Member’s duty to assist the Company


9.4    The Member must do anything necessary, including executing any documents, for the purpose of effecting, perfecting and/or protecting the Company’s title to any Relevant IP, in Australia or in such other countries as the Company may require at its discretion.
Permitted use


9.5    The Member may not use or reproduce any Relevant IP or any other Intellectual Property Rights of the Company or any of the Company’s customers, clients, or suppliers without the Company’s prior written approval, except in the performance of its duties under this agreement.
Moral rights


9.6    The Member consents to the doing of any acts, or making of any omissions, by the Company or any of the Company's employees, officers, contractors, agents, licensees or assigns that infringes its Moral Rights in any Works that constitute Relevant IP, including:
(a)    not naming the Member as the author of a Work; or
(b)    amending or modifying (whether by changing, adding to or deleting/removing) any part of a Work but only if the Member is not named as the author of the amended or modified Work,
whether those acts or omissions occur before, on or after the date of this agreement.  The Member acknowledges that its consent pursuant to this clause 9.5 is genuinely given without duress of any kind and that it has been given the opportunity to seek legal advice on the effect of giving that consent.


10.    Liability and remedies
Indemnity


10.1    The Member shall have personal liability for, and hereby irrevocably indemnifies and covenants to hold the Company harmless from and against, any and all Losses that may be suffered by the Company and which arise, directly or indirectly, in connection with any breach of this agreement by the Member and/or any negligent or other tortious conduct in the receipt of the Services, or the Member’s use of, and in connection with, the Membership Program.
Indemnities continuing


10.2    Each indemnity contained in this agreement is an additional, separate, independent and continuing obligation that survives the termination of this agreement despite any settlement of account or other occurrence and remains in full force and effect until all money owing, contingently or otherwise, under the relevant indemnity has been paid in full and no one indemnity limits the generality of any other indemnity.
Limitation of liability


10.3    To the maximum extent permitted by law, the Company and its Representatives expressly:
(a)    (Disclaimer of warranties)  disclaim all conditions, representations and warranties (whether express or implied, statutory or otherwise) in relation to the Services, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.  Without limitation to the foregoing, the Company and its Representatives make no representation, and provide no warranty or guarantee, that:
(i)    the Member will achieve any particular results from the provision of the Services;
(ii)    any particular individuals will perform the Services on behalf of the Company; or
(iii)    the Services will be:
(A)    error-free or that errors or defects will be corrected; or
(B)    meet the Member's requirements or expectations; and
(b)    (Limitation of liability)  limit their aggregate liability in respect of any and all Claims for any Losses that the Member and/or any of its Representatives may bring against the Company under this agreement or otherwise in respect of the Services to the following remedies (the choice of which is to be at the Company's sole discretion):
(i)    re-supply of the Services;
(ii)    payment of the costs of supply of the Services by a third party; or
(iii)    the refund of any amounts paid by the Member to the Company under this agreement in respect to the Services,
even if the Company has been advised of the possibility of such Losses,
and the Member acknowledges and agrees that the Company holds the benefit of this clause 10.3 for itself and as agent and trustee for and on behalf of each of its Representatives.
Force majeure


10.4    To the maximum extent permitted by law, the Company and its Representatives expressly exclude liability for any damage and/or delay in the performance of any obligation of the Company under this agreement where such damage or delay is caused by circumstances beyond the reasonable control of the Company and the Company shall be entitled to a reasonable extension of time for the performance of such obligations, and the Member acknowledges and agrees that the Company holds the benefit of this clause 10.4 for itself and as agent and trustee for and on behalf of each of its Representatives.
Remedies for breach


10.5    Each party acknowledges and agrees that, in the event of any breach by the other party of the provisions of clause 7 (Confidentiality), clause 8 (Non-disparagement) or clause 12 (Non-solicitation), damages may not be an adequate remedy and the first-mentioned party may, in addition to any other remedies, obtain an injunction restraining any further violation by the other party and other equitable relief, without the necessity of showing actual damage and without any security being required, together with recovery of costs.  Any Claims asserted by such other party against the first-mentioned party shall not constitute a defence in any such injunction action, application or motion.


11.    Termination
Termination for breach


11.1    The Company may terminate this agreement immediately by notice to the Member if an Event of Default occurs in respect of the Member.


11.2    If the Company commits any material or persistent breach of this agreement, the Member may (but is not obliged to) provide the Company with a notice of breach in writing.  If the Company fails to remedy the breach within twenty (20) Business Days after the date of its receipt of such notice, the Member may terminate this agreement with immediate effect upon providing the Company with a further notice of termination in writing.


Termination with notice
11.3    The Member may, without limitation to its rights under clause 11.2, terminate this agreement at any time by giving at least thirty (30) Business Days' notice to the Company.


11.4    The Company may, without limitation to its rights under clause 11.1, terminate this agreement at any time by giving at least thirty (30) Business Days' notice to the Member.  The Member may waive all or part of such notice period.
 

Effect of termination


11.5    In the event of any termination of this agreement in any circumstances and for any reason whatsoever:
(a)    the Member will remain liable to pay all Charges accrued up to and including the date of termination, whether or not invoiced prior to the date of termination; and
(b)    the Company will send to the Member a final invoice for the balance of any unbilled Charges accrued up to and including the date of termination and clause 5 will apply in respect thereof.
Ipso facto legislation
11.6    If any provision of this agreement is otherwise unenforceable by virtue of the operation of the Treasury Laws Amendment (2017 Enterprise Incentives No. 2) Act 2017 (Cth), upon the occurrence of an Insolvency Event in respect of a particular party, notwithstanding any other provision of this agreement, to the maximum extent permitted by law:
(a)    time is of the essence in respect of all obligations of that party under this agreement (whether falling due for performance before, upon or after the occurrence of that Insolvency Event); and
(b)    any breach of this agreement by that party (whether occurring before, upon or after the occurrence of that Insolvency Event), however minor, will (alone or, severally, in combination with the occurrence of that Insolvency Event) be deemed to be a material breach of this agreement,
and, if any such material breach has occurred or occurs, the parties acknowledge and agree that such provision will instead be enforceable by virtue of the occurrence of that material breach.
Accrued rights


11.7    Termination of this agreement will not affect any rights or liabilities that the parties have accrued under it prior to such termination.
Survival


11.8    The obligations of the parties under clause 7 (Confidentiality), clause 8 (Non-disparagement), clause 9 (Intellectual Property), clause 10 (Liability and remedies), clause 12 (Non-solicitation) and this clause 11 will survive the termination of this agreement.


12.    Notices
12.1    A notice given to a party under this agreement must be:
(a)    in writing in English;
(b)    sent to the address, fax number or email address of the relevant party as the relevant party may notify to the other party from time to time; and
(c)    delivered/sent either:
(i)    personally;
(ii)    by commercial courier;
(iii)    by pre-paid post;
(iv)    if the notice is to be served by post outside the country from which it is sent, by airmail;
(v)    by fax; or
(vi)    by e-mail.


12.2    A notice is deemed to have been received:
(a)    if delivered personally, at the time of delivery;
(b)    if delivered by commercial courier, at the time of signature of the courier’s receipt;
(c)    if sent by pre-paid post, 48 hours from the date of posting;
(d)    if sent by airmail, five days after the date of posting;
(e)    if sent by fax, at the time shown in the transmission report generated by the machine from which the fax was sent; or
(f)    if sent by e-mail, 4 hours after the sent time (as recorded on the sender’s e-mail server), unless the sender receives a notice from the party’s email server or internet service provider that the message has not been delivered to the party,
except that, if such deemed receipt is not within business hours (meaning 9:00 am to 5:30 pm on a Business Day), the notice will be deemed to have been received at the next commencement of business hours in the place of deemed receipt.


12.3    To prove service, it is sufficient to prove that:
(a)    in the case of post – that the envelope containing the notice was properly addressed and posted;
(b)    in the case of fax – the notice was transmitted to the fax number of the party; and
(c)    in the case of email – the email was transmitted to the party’s email server or internet service provider.


13.    General
Further assurances
13.1    Each party must (at its own expense, unless otherwise provided in this agreement) promptly execute and deliver all such documents, and do all such things, as any other party may from time to time reasonably require for the purpose of giving full effect to the provisions of this agreement.
Third parties


13.2    This agreement is made for the benefit of the parties to it and their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
Costs


13.3    All costs and expenses in connection with the negotiation, preparation and execution of this agreement, and any other agreements or documents entered into or signed pursuant to this agreement, will be borne by the party that incurred the costs.
Entire agreement


13.4    This agreement contains the entire understanding between the parties in relation to its subject matter and supersedes any previous arrangement, understanding or agreement relating to its subject matter. There are no express or implied conditions, warranties, promises, representations or obligations, written or oral, in relation to this agreement other than those expressly stated in it or necessarily implied by statute.


Severability


13.5    If a provision of this agreement is invalid or unenforceable in a jurisdiction:
(a)    it is to be read down or severed in that jurisdiction to the extent of the invalidity or unenforceability; and
(b)    that fact does not affect the validity or enforceability of that provision in another jurisdiction, or the remaining provisions.
No waiver


13.6    No failure, delay, relaxation or indulgence by a party in exercising any power or right conferred upon it under this agreement will operate as a waiver of that power or right. No single or partial exercise of any power or right precludes any other or future exercise of it, or the exercise of any other power or right under this agreement.
Governing law and jurisdiction


13.7    This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by, and shall be construed in accordance with, the laws of Queensland, Australia.


13.8    The parties irrevocably agree that the courts of Queensland, Australia have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this agreement or its subject matter or formation (including non-contractual disputes or claims).


* * * *


Schedule 1    |  Standard and duties

The Company must, in providing the Services:
1.    (Honesty and diligence)  be honest and diligent and provide the Services to it to the best of its knowledge and abilities;
2.    (Standards)  at all times maintain reasonable ethical, professional, and technical standards;
3.    (Discrimination and harassment)  not unlawfully discriminate against, sexually harass or otherwise physically or verbally abuse any person; and
4.    (Privacy)  in relation to any Personal Information of any customer, client, supplier or Representative of the Member, any user or prospective user or any other person, comply with:
(a)    the Privacy Act and any guidelines, information sheets and other relevant material issued from time to time by the Commonwealth Privacy Commissioner; and
(b)    any approved privacy policy and procedures adopted from time to time by the Member.

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