Terms and Conditions of Refunds 

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Cedilia Holding Company Pty Ltd t/a Celestial Festival and Celestial Events (ABN 25 651 728 399)(“Celestial Festival”) provides the sale of items via the website www.celestialfestival.com.au www.starfallball.com starfallball.com.au (the site).

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We do not provide a refund if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt. If you fall into this category please contact the team at hello@celestialfestival.com.au so we can try and resolve the problem as quickly as possible.

 

For more information please refer to the Office of Fair Trading Qld 

 

For information on ticket sales to events please read the third-party Eventbrite ticket sales terms and conditions.

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